Frank H. (Josh) Stroup

Josh serves AvoLead clients as a consultant and leadership coach. Experienced in working with leaders of all levels, he strives to act as listener, guide, supporter, challenger, “truth teller,” trainer and mentor. Josh also uses various assessments to help leaders learn effective new behaviors.

As President and principal consultant of QTS Performance Solutions in Harrisburg, PA, Josh provides course design, training, facilitation, coaching and development services to a variety of private sector organizations – both manufacturing and service businesses – as well as a wide variety of U.S. Government agencies. He also serves as adjunct faculty member and coach for the U.S. Office of Personnel Management at the Eastern and Western Management Development Centers and custom client sites.

In addition to leadership development, Josh’s other professional passion is helping organizations improve their customer service. As interim coordinator for the Center for Learning and Leadership Development at Hershey Entertainment & Resorts Co., he implemented new programs in customer service, “service leadership” and leadership. He is co-author of The Service Pro: Better, Faster and Different, published by HRD Press, Inc. in 2003.

Prior to starting QTS, Josh was President and part owner of The Training Store, a business-to-business catalog firm specializing in training materials for the professional HRD market.

Josh received his Bachelor of Arts in sociology from The College of Wooster, where he was a Rockefeller Foundation Fellow and Wall Street Journal Fellow. He received his Master’s of Divinity from McCormick Theological Seminary and his Master’s in Social Work (clinical concentration) from the University of Illinois. He is qualified to use and interpret the OPM 360, DiSC Personal Profile, Conflict Dynamics Profile^® and Service Quality Leadership Survey assessment tools.

Josh resides in Harrisburg, PA with his wife Linda, a retired orthopedic nurse. As a volunteer, Josh serves as President of the Board for Brethren Housing Association, a non-profit providing housing and casework services to homeless mothers and children. His musical “therapy” comes from playing French horn in the Ridgeway Brass ensemble, and his outdoor therapy comes when bass fishing in the Susquehanna River.